Ultimate.AI
“I’m so glad we chose Within as partners — this has been beyond expectations. My first session was a ‘wow’ moment, and the second was even more impressive.”
Equipping the next generation of leaders to thrive
MANAGER DEVELOPMENT — 26 managers trained through the bespoke Manager Academy
CULTURE IMPACT — Positive shift in “Manager Growth & Development” in engagement survey
TRUSTED LEADERSHIP — Managers feel invested in, supported, and trusted to lead
The Challenge
As Ultimate.ai prepared for rapid growth and its next round of funding, it faced the challenge of scaling leadership capability within a dynamic, fast-moving culture. With a flat structure and a talented team, the opportunity lay in equipping managers to lead authentically and effectively in this evolving environment. The goal: build leadership capacity fully aligned with their people strategy and rhythm of work.
The Within Way®:
Leadership for creativity
Within designed and facilitated a six-month Manager Academy — a blended learning journey of three modules, each with interactive sessions, learning resources, and peer-based development. Delivered remotely across two cohorts, the program focused on empowering and inclusive leadership. Every module was tied directly to strategic people goals, ensuring learning translated into daily impact and performance.
The Impact
The Manager Academy equipped Ultimate.ai’s leaders to thrive through growth and change. Engagement scores showed a measurable uplift in manager development and confidence, while teams reported greater trust and clarity. Following the company’s acquisition by Zendesk, many of these managers have moved into new leadership roles — carrying the same purpose-led approach forward.